(1) Consumers have a statutory right of withdrawal when concluding a distance contract, about which the provider informs them in accordance with the statutory model below. Paragraph (2) contains a model withdrawal form.
Cancellation policy
Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Rohr-Stock, owner: Sebastian Strautmann, business address: Hofbauers Kamp 24, 49545 Tecklenburg, email: bestellungen@rohr-stock.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our standard, cost-effective option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
The statutory right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This applies in particular to goods that have been custom-made by the supplier according to customer specifications.
End of the cancellation policy
(2) The provider shall provide information about the model withdrawal form as follows, in accordance with the legal regulations:
Sample cancellation form
(If you wish to cancel the contract, please fill out this form.)
(Send it back.)
— To [here is the name, address and, if applicable, fax number and
[Entrepreneur's email address to be inserted by the entrepreneur]:
— I/We (*) hereby revoke the contract concluded by me/us (*) concerning
the purchase of the following goods (*)/ the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate
